Terms & Conditions

These terms govern any event, venue hire or associated service booked with Awesome Events Limited ("the Company"). "Client" means the individual, company or authorised person making a booking. "Event" means the event, hire or event-related service that is the subject of the booking form.

Booking form

To book an event with the Company, the client must complete a Booking Form. By signing the Booking Form, the client confirms the accuracy of all information provided and accepts these Terms & Conditions. All bookings are subject to availability, and payment is due to the Company from the client within 5 working days.

Payment terms

If you book an event more than 6 weeks before the proposed date, you must pay a deposit per person of 40% or £30 + VAT (for all shared Christmas events). The deposit, which covers administration and other charges, is non-refundable under any circumstance. The final balance must be paid and received by the Company at least 6 weeks prior to the event. If payment is not made in full 6 weeks prior to the event date, the Company reserves the right to cancel the event and recover from the client the full cost of the event as confirmed on the booking form. We do not send reminders.

If you book an event within 6 weeks of the event date, the full cost of the event is immediately payable. Theatre tickets, hospitality events and hotel bookings must be paid for in full at the time of booking. The Company will give no refunds if the number of persons attending an event is less than the number booked. Payments can only be accepted from the party organiser. Payment via corporate credit card incurs a 1.5% processing fee, and American Express carries a 3% surcharge. All other payment methods — BACS, CHAPS and cheque — are free of charge.

Force majeure

The Company has no liability for any expenses, damages or losses caused by the delay or default in performance, or any obligation caused directly or indirectly by breakdown or unavailability of supplies, equipment, particular services, catering, supplies, tickets or access to facilities, due to Acts of God or any other cause beyond the Company's reasonable control.

The price of the event

The price of the event is as detailed in the brochure, marketing material or agreed proposal current at the time the agreement between you and the Company comes into existence. The Company reserves the right to charge for any changes requested by the client to the event's timings, theming, design, catering or production. Once the booking is complete, prices may only alter due to variations in duties, taxes or exchange rates. Additional items arising on the event date, such as bar spend, must be paid within 5 working days of the event date. Failure to make payment may result in interest charges and administration penalties.

Tickets and table plans

Tickets are sent out 2–3 weeks prior to the event date, and only once full payment has been received. Due to ongoing changes in configurations, tables are not allocated until the day before each event. If guest numbers rise following the deposit payment, the Company will try to accommodate the additional guests, at the Company's discretion.

Menu pre-orders

There is a set menu for all our Christmas events. The Company will endeavour to accommodate dietary requirements, but these must be communicated in writing at least 6 weeks before the event. The Company reserves the right to make changes to the advertised menu in the event of supply shortages, but undertakes that the same number of courses will be served. Any changes to dietary requirements after 10 working days before the event are subject to availability and a £50 + VAT per person admin charge. We regret we are unable to make any changes to your booking, menu choices, dietary requirements or wine orders on the day of your event.

Beverages

Any drinks vouchers purchased are non-refundable after the event, and cannot be exchanged for cash on the evening. A drinks package must be purchased for all guests booked onto your party — we regret we are unable to make concessions for guests who do not require the package. Unlimited drinks packages or vouchers cannot be purchased at the event. Any queries regarding your beverage order must be raised with a member of staff at the event; please keep your beverage invoice as proof of purchase, as queries cannot be dealt with post-event. Guests may not, under any circumstances, bring their own drinks.

Cancelling an event

All cancellations must be received in writing and acknowledged by Awesome Events before an event is considered cancelled. If the client cancels more than 6 weeks before the event, the total deposit is retained. Cancellations received less than 6 weeks before the event make the client liable for the full event cost. If a signed booking form has been received but a cancellation occurs before the deposit has been received, the full deposit becomes payable. The Company is not liable for third-party cancellation charges incorporated into the event — venue or third-party cancellation terms may also apply to the client, in addition to the Company's own cancellation charges.

The Company reserves the right to cancel an event; in this case a full refund is made to the client if no suitable alternative date or event is available. If the Company cannot obtain the chosen venue for the event, it may substitute a reasonable alternative.

Complaints

Any complaint about your event should be raised with the supplier of the service concerned at the time of the event, so an attempt to resolve it can be made — and you should also contact the Company. If you do not inform both the supplier (management) and the Company within 24 hours of the complaint occurring, the Company will not be held responsible for it. You are not entitled to deduct or set off any sums from money you owe the Company.

The client's responsibilities

The Company is not liable for any aspect of the event arrangements failing if such failure is due to your acts or omissions, or those of a third party not involved in providing the services that constitute the event — including failure to behave reasonably or appropriately. The Company holds every person in the party jointly and severally liable for any damage to property and for any legal costs incurred in defending or pursuing such a claim.

The Company acts as agent in supplying equipment used in connection with your event (for example dance floors, glassware, furniture and marquees) — you must insure this equipment against loss or damage for the whole time it is on site. The client may not supply or use its own or third-party contractors, production companies, suppliers or entertainers without written approval from the Company, and a 10% commission fee will be applied. Non-payment of the final balance by the due date renders the Company's contract with the client void. We recommend the client takes out event insurance.

The Company's responsibilities

The Company is responsible for ensuring the event booked is as described in the current brochure and marketing material and of a reasonable standard, though it reserves the right to make changes to the production specification in the interest of improving the overall event design. The Company takes every care to honour commitments but reserves the right to amend or alter all or part of an event's programme, and regrets it cannot accept liability for errors, omissions or cancellations. Should compensation be due, the amount will relate to the cost of your event and will not exceed it. The Company is responsible for booking the requested venue; however, each venue's management reserves the right of admission at its own discretion. The Company cannot accept responsibility for any injury to clients sustained while attending an event, unless directly caused by the Company's negligence.

Law and jurisdiction

Your contract with the Company is governed by English law and is subject to the jurisdiction of the Courts of England and Wales.